Terms of service
Terms of Service – Plums Lingerie
OVERVIEW
Welcome to Plums Lingerie. The terms “we”, “us” and “our” refer to Plums Lingerie. Plums Lingerie operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Plums Lingerie is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
We reserve the right to update or modify these Terms at any time. When we make changes, we will publish them on this page. Your continued use of the Services following any changes constitutes acceptance of those changes.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence.
To use the Services, including accessing or browsing our online store or purchasing products, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You agree that all information you provide is accurate, current and complete.
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. You must notify us immediately if you suspect any unauthorised use of your account.
You may not transfer, sell, assign or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to display the colours and images of our products as accurately as possible. However, colours and appearance may vary depending on your device settings.
All product descriptions are subject to change at any time without notice at our sole discretion.
We reserve the right to discontinue any product at any time and may limit quantities of products offered to any person, geographic region or jurisdiction.
SECTION 3 – ORDERS
When you place an order through our website, you are making an offer to purchase a product.
After submitting an order, you will receive an email confirming receipt of your order. This confirmation does not constitute acceptance of your order.
A binding contract is formed only when we send you a dispatch confirmation email confirming that your order has been shipped.
We reserve the right to refuse or cancel any order for any reason including product availability, pricing errors or suspected fraudulent activity.
Your purchases are subject to our Refund Policy [LINK].
Products purchased through the website are intended for personal use only and not for resale.
SECTION 4 – PRICES AND BILLING
All prices displayed on our website are inclusive of VAT where applicable unless otherwise stated.
Prices, discounts and promotions are subject to change without notice.
We try to ensure all pricing information is accurate, however errors may occasionally occur. If we discover an error in the price of a product you have ordered, we will inform you and offer the option to reconfirm your order at the correct price or cancel it.
You agree to provide current, complete and accurate billing and payment information for all purchases.
We accept payment via credit card, debit card and PayPal. All card payments are subject to authorisation by the card issuer.
SECTION 5 – SHIPPING AND DELIVERY
We accept orders for delivery worldwide.
Delivery times provided on the website are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or events outside our control.
Ownership and responsibility for products pass to you once the products have been delivered to the address provided in your order.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the website, including text, graphics, logos, images, product descriptions and website design, is the property of Plums Lingerie or its licensors and is protected by intellectual property laws.
You may use the website for personal, non-commercial use only. You must not reproduce, distribute, modify, republish or otherwise use any content without our prior written permission.
The name “Plums Lingerie”, our logos and branding elements are trademarks of Plums Lingerie and may not be used without permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services which we do not monitor and over which we have no control.
Your use of any optional third-party tools is entirely at your own risk and subject to the terms of the relevant third party provider.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. These links are provided for convenience only.
We are not responsible for the content, accuracy or policies of any third-party websites and you access them at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Plums Lingerie is powered by Shopify, which enables us to provide the Services to you.
However, any purchases made through this website are transactions directly between you and Plums Lingerie. Shopify is not responsible for any aspect of transactions between you and Plums Lingerie.
By using the Services you release Shopify from any liability related to purchases made through the store.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy [LINK].
Because the website is hosted by Shopify, Shopify may also collect and process certain personal information in order to provide and improve the Services.
Please review our Privacy Policy for further information on how your data is handled.
SECTION 11 – FEEDBACK
If you submit suggestions, reviews or other feedback to us, you grant us a worldwide, royalty-free license to use, reproduce, publish and distribute such feedback for any purpose.
You agree that your feedback will not violate any rights of any third party and will not contain unlawful or offensive material.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the website containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing or availability.
We reserve the right to correct such errors and to change or update information or cancel orders if any information is inaccurate.
SECTION 13 – PROHIBITED USES
You may not use the Services:
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for unlawful purposes
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to violate any laws or regulations
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to infringe intellectual property rights
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to transmit malicious software or viruses
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to collect personal information from other users
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to engage in fraudulent or harmful activities
We reserve the right to terminate your use of the Services if you violate these Terms.
SECTION 14 – AGENTS
This section applies if any automated software, bot, or AI system (“Agent”) interacts with the Services.
Agents must clearly identify themselves and must not attempt to circumvent security measures, CAPTCHAs or other protections implemented on the website.
We may restrict or block automated access to the Services at our discretion.
SECTION 15 – TERMINATION
We may suspend or terminate your access to the Services at any time if you breach these Terms.
Termination will not affect any rights or obligations that arose prior to termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The Services and all products are provided on an “as is” and “as available” basis.
We make no guarantees that the website will be uninterrupted, secure or error-free.
Nothing in these Terms excludes or limits any consumer rights that cannot be excluded under applicable law.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Plums Lingerie shall not be liable for any indirect, incidental or consequential damages arising from the use of the Services or products purchased through the website.
Nothing in these Terms excludes liability for death or personal injury caused by negligence or for fraudulent misrepresentation.
SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold harmless Plums Lingerie, its directors, employees and affiliates from any claims or damages arising from your breach of these Terms or your misuse of the Services.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
SECTION 20 – ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between you and Plums Lingerie regarding your use of the Services.
SECTION 21 – ASSIGNMENT
You may not assign or transfer your rights under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms without notice.
SECTION 22 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of Jersey, Channel Islands.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Jersey.
SECTION 23 – HEADINGS
Section headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 24 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time by posting changes on our website.
Your continued use of the Services following any such changes constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Plums Lingerie
info@plumslingerie.com
Plums Lingerie
7 La Colomberie
St Helier
Jersey JE2 4QB
Phone: +44 (0)1534 731302
